Online gaming platforms
Back office and team handbooks
A roles and permissions matrix and the daily procedures for support, risk and payment teams, written in English and Turkish.
Licensed businesses only. We ask for the licence details before the first call.
- Online gaming platforms
- Remote, for licensed businesses only
- You receive
- Permission matrix and handbooks
- Duration
- 3 to 5 weeks
- Where
- Remote
- Price
- Fixed, quoted after a 30 minute call
- Language
- English or Turkish
1.0When this helps
- Everyone has more back office rights than they need.
- Procedures live in the heads of two experienced people.
- New staff spend weeks learning what could be written down.
2.0Scope
- Review of current roles and permissions
- A least privilege permission matrix for each team
- Daily procedures for support, risk and payments
- Escalation paths and checklists
- A training session for team leads
3.0You receive
- Permission matrix ready to apply
- Handbooks in English and Turkish
- Onboarding checklist for new staff
4.0What we need from you
From you
- Read access to the back office role settings
- Interviews with one person from each team
- Your existing procedures, however rough
Not included
- Running your teams day to day
- Writing player facing terms and conditions
- Translating marketing material
Thirty minutes is usually enough to see where the risks are.
Tell us what you run and what worries you. We reply within two working days.