Infrastructure
Planned maintenance
Monthly checks, patch windows and backup verification by the same engineer, with hours and response times written into the agreement.
- Infrastructure
- On site in Cyprus, remote in the UK and Europe
- You receive
- Monthly report
- Duration
- Monthly, business hours
- Where
- Remote, with visits in Cyprus when needed
- Price
- Fixed, quoted after a 30 minute call
- Language
- English or Turkish
1.0When this helps
- Updates are installed when someone remembers.
- Backup jobs report success, but nobody checks what they contain.
- Small warnings pile up until one of them becomes an outage.
2.0Scope
- A monthly maintenance window agreed with you
- Operating system, hypervisor and firmware updates
- Backup job review and a monthly sample restore
- Capacity, disk health and log review
- Certificate, licence and warranty expiry tracking
- A fixed number of hours for small changes
3.0You receive
- A one page monthly report with status and actions
- A change log of everything we touched
- Early warning of anything that will need budget
4.0What we need from you
From you
- Remote access through your VPN with multi factor authentication
- A named contact on your side
- An agreed maintenance window
Not included
- 24/7 monitoring or emergency callouts
- User helpdesk and desktop support
- Projects beyond the monthly hours
Thirty minutes is usually enough to see where the risks are.
Tell us what you run and what worries you. We reply within two working days.